Our Charter
- Patients will be treated with courtesy by GPs, employees and all other providers of health care.
- Our surgery will be maintained in a clean, tidy, welcoming and comfortable condition and appropriate access and facilities for children and the disabled will be provided.
- Staff will wear name badges and will be polite and helpful.
- We will inform patients of Practice developments by means of leaflets, newsletters, etc. available within the Waiting Room.
- Suggestions and complaints will be considered most seriously. These can be made through the Doctor, the Practice Manager or anonymously by using the suggestion forms available in the Reception area.
Patient Responsibilities
Appointments
Where an appointment has been made, the patient is responsible for keeping it or to giving adequate notice to the practice if they wish to cancel. Late attendees may forfeit the right to the missed appointment but will be offered the opportunity to book a further appointment or choose to wait to be seen at the Practice's convenience. Having chosen to wait, no guarantee of consultation time, the identity of the Doctor or the length of the eventual consultation can be given.
Delays can be reduced by remembering that an appointment is for one person only. Some patients need long consultations because of the nature of their illness. A Doctor/Nurse does not know this in advance. Please take this into consideration because one day this may be you!
Just as the Receptionists and all employees should treat the Patient with courtesy and friendliness, so the Patient should be considerate in return.