Coronavirus News

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Notice to all Hadleigh Boxford Group Practice patients

We would like to update all our patients regarding the recent developments in the spread of Covid-19 (Coronavirus).

We are continuously reviewing how we can deliver our services and taking into consideration the importance of social distancing and delaying the spread of the virus.

To support this we have had to take some important steps and changes: 


  • We are open but we have installed a number of measures to ensure your safety and the safety of our staff.
  • We will be checking the temperature of all patients entering the building to ensure that no-one has a fever. This will be done using a no-touch infrared thermometer and it takes seconds!
  • In the mornings our front door will be monitored by a staff member.  In the afternoon our door remains locked.  Please press the door bell and a member of our reception team will assist.
  • Please do not attend the Health Centre to make an appointment - please call us by telephone, book online or use e-Consult for this.
  • All patients who attend the Health Centre or Boxford Mill Surgery must wear a face covering or mask.
  • Wearing these masks does not prevent you from getting coronavirus. Instead, it prevents spread of droplets and possible virus from the wearer to other people in their vacinity. The more people wear masks, the less likely it is that viruses could be released into the environment.
  • We have turned off our self- checking in screen to avoid the risk of spread of the virus.
  • Until further notice, all prescriptions will continue to be issued for one month.

Stay at home and isolate if you have any of the following:


  • A new significant loss of sense of smell or taste
  • A high temperature (37.8 degrees and above)
  • A new continuous cough
  • Think you may have coronavirus
  • Living with someone who has these symptoms
  • For anyone in the household who has these symptoms, they need to stay at home for 10 days from when the symptoms appeared. Everyone else within the household who remains symptom free still needs to stay at home for 10 days.
  •  For anyone else in the household who starts displaying symptoms, they need to stay at home for 10 days from when the symptoms appeared, regardless of what day they are on in the original 10 day isolation period.
  • DO NOT come down to the surgery, pharmacy or to the hospital if you feel your symptoms are worsening. Please call us at the surgery, or use this website

You can now request a COVID-19 test

  • Any patient can request an antigen swab test so long as they have any of the three recognised symptoms (temperature, continuous cough, or loss of sense of smell or taste).
  • You need to get the test done in the first 5 days of having symptoms. It’s best to apply for the test in the first 3 days as it may take 1 or 2 days to arrange.

Please click here to arrange an antigen swab test or call 119


Covid Vaccinations


We would like to inform our patients that we will be undertaking the covid vaccination programme at our Hadleigh practice starting mid-January.  .

We will not be writing to patients to invite them due to the short notice required to deliver the programme, instead we will call our patients from the surgery by telephone to invite you to attend. This may change as we move through the cohorts.  Please can we request that you do not call us, we will call you.  

Patients will be invited following the strict criteria we have to follow.  The first cohort will be patients aged 80 and over.  We cannot vaccinate you earlier outside your cohort.

We need your help to communicate this information to relatives, friends and neighbours in this cohort who do not have access to social media, by letting them know that we will be calling them in early January.

Please be patient with us, the role out of the covid vaccination programme requires a lot of planning in order for us all to deliver safely and efficiently while we continue to deliver our normal service. 


Questions & Answers

Q: When will the practice start calling patients for their covid vaccination? 

A: We will call patients as soon as we are advised of the vaccine delivery date.  We are now able to call patients for next week, but future dates may well be given to us at short notice.

Q: What age group will we be calling first?

A: We will be following the criteria set out by the Government and calling patients aged 80 and over.  Please check the Government website for further information

Q: Which vaccine will the practice be using?

A: The answer is that we can not be certain.  We have been planning and expecting to use the Pfizer vaccine as well as the Oxford AZ vaccine but we are only informed which vaccine we are to recieve at short notice.

Q: I am 80 years old but my spouse is 78 years old, can we be both be vaccinated on the same day?

A: We appreciate that it makes sense to vaccinate both of you on the same day.  However, this is not completely straightforward due to vaccine numbers.  We hope to have more information on this when we call you for your vaccination.

Q: What is the plan for housebound patients?

A: Unfortunately we are unable to use the Pfizer vaccine for housebound patients and so will will need to wait for the AZ vaccine before we can visit patients at home.

Q: I have bought an online antibody covid test, but I need more blood for the test than I can get with the included finger pick needle. Please can I book for a formal blood test?

A: Unfortunately no. While we respect your decision to purchase an online test, this is something that you need to do yourself. We can not use NHS resources to help you with a private test.

Q:  I am so confused by the latest guidance, can you please explain it to me?

A: Don't worry, you're not alone! The situation is changing all the time. The most up to date information can be found here

Q: I think I have a medical condition that means I should be in the Clinical Extremly Vulnerable (CEV) Group (formally known as shielders)

A: We understand this is a real concern for our patients. To ensure no-one is overlooked from being identified as at risk of severe illness from COVID-19, we are continually running checks on our patients database. We are cross-referencing this with regularly updated parameters issued by NHS England and medical experts.

Q: I have asthma and/or COPD. Please can I have a rescue pack

A: We can appreciate that you, like most people, want to be prepared for any eventuality, including having stand by medicines. However, as a surgery we have already identified and contacted those patients that are in need of rescue packs (based on knowledge of disease severity and past medical history). Having standby medicines is not without risk. If used inappropriately, unwell patients who may otherwise have sought medical help, may instead remain at home and come to MORE harm due to over-reliance on rescue medicines. We would please ask that you do not call and ask for a rescue pack, rather you contact a doctor if you get unwell. Thank you

Q: I am not asthmatic, but I sometimes need an inhaler, please may I have one issued?

A: We are seeing a growing number of patients requesting medication either earlier than normal, or as a “just in case” medication. To try to manage this surge in requests we would say that if you have a medication on repeat you can, of course, request this WHEN it is due (monthly prescriptions only please). If, however, you do not have a medication on repeat that you would now like then please consider if you have a GENUINE medical need for it. If so please ask to discuss with a clinician and we would be happy to help you out.

Q: Can I have a sick note for self-isolation as my family member has symptoms?

A: In light of the current Coronavirus situation, it is inevitable that a number of employees may be required to self-isolate themselves at home even in the absence of any symptoms of an illness.  In these cases, your Doctor will not be able to issue a sick note as the time off work is not due to an illness, and isn’t affecting your ability to work, but rather is a precaution to avoid transmission of any illness that is yet to produce symptoms.


We will of course keep you updated as new information comes out.

Thank you all for your support

Doctors at Hadleigh Boxford Group Practice