Our Appointment System




How to make and cancel an appointment

All our reception staff are trained Care Navigators.

When you telephone the surgery for an appointment the receptionist may ask you for some information about the reason for your call, please cooperate with her so that we can help you as quickly and safely as possible.

To book a morning appointment you will need to telephone the surgery at 8am on the morning you wish to be seen. You will be given an appointment time for that morning if appropriate and we will endeavour to offer this with the clinician of your choice.

Appointments may be booked online for the following morning from 7pm.

picture of a calendar


picture of a couple using online services

Book online

Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security.



GP+ Appointments

Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.

Appointments can be made via Reception during our usual opening hours. Please note that patients cannot refer themselves to this service.

The service is staffed by local Suffolk GPs and Nurse Practitioners in Ipswich, Felixtowe, Stowmarket, Leiston and Wickham Market and is an NHS service delivered by the Suffolk GP Federation.

You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).


Problems booking online appointments?

Use the SystmOnline Support Centre before you call us.


cancel your appointment picture