Get an appointment faster with Anima

 

Anima will be available for submitting health concerns Monday to Friday 6am to 6.30pm.

  • The clinicians will not start to triage your requests until the surgery opens at 8am
  • Please contact 111 or 999 if your request is urgent outside our opening hours.
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Submit a medical or admin request online and get the help you need - without waiting for an appointment. You can now use Anima without an account.

How does Anima work?

With an account

Register with Anima

Create an account on Anima or log in using your NHS App login detail

Within your account dashboard you can see the status of any request you have made, book appointments and contact the Health Centre

Login and submit a request

Whenever you have a health concern, you complete a request by logging into your Anima account

You can follow the appointments section of this website and login or login via the Anima website

You can submit requests for a variety of medical and administrative queries.

If you want to request an appointment, please select the option "I want help with a medical issue".

Without an account

Submit a request

Whenever you have a health concern or you are acting on someone else's behalf you can submit a request without an account

You can follow the appointments section of this website or via the Anima website

You can submit requests for a variety of medical and administrative queries.

If you want to request an appointment, please select the option "I want help with a medical issue". 

What happens after you request an appointment?

This request is then reviewed by a GP on the same day, and an appropriate outcome is emailed to you, along with a text.

  • Please provide information regarding your availability when you complete the request.
  • Please ensure that you have a verified email address and mobile number with the surgery

FAQ

When can I use Anima?

You can use Anima to make all requests to the surgery, appointments, medication queries, sick notes, vaccinations, wound care and dressing, home visit requests, test results, referrals.

The team will either book you an appointment or they may respond via Anima with an answer to your enquiry.

What if I am unable to use Anima?

For patients who meet any of the criteria below, please be reassured you can still call the surgery on 01473 822 961 where one of our Care Navigators will be able to assist you:

  • If you do not have access to the internet, or struggle using it.
  • If you have a language barrier.
  • If you have a disability.
  • If you are in mental health crisis.
  • If you are neurodivergent and prefer to talk to a member of the team.

The team will complete the request on your behalf; this will be triaged in the same way as all other requests.

How soon will I hear back?

We aim to respond to all queries and appointment requests the same day. Some routine queries may take us a few days to get back to you as we will prioritise urgent care.

If you have signed up for an Anima account

You can always check the status of your query via your dashboard when you log into your Anima
account.

Is Anima an App?

No, Anima is not an app. It can only be accessed though the website. However, the website can be saved to the home screen on your mobile device for convenience. Please ask a member of the reception team if you would like them to demonstrate.

You can log into Anima using your NHS app login credentials or create your own unique Anima username and password.

Please be aware that although you are using your NHS credentials for security purposes this does not mean you are logging into the NHS app to book appointments

Can I contact Anima directly?

Yes! We would encourage you to contact Anima's support team if you are having trouble with your account.

What about my data?

Anima is approved by NHS Digital to be used by the GP Practices and the other systems involved in your care. The NHS has a lengthy assurance process to ensure we meet the highest standards of safety and security. Your data is safe and shared only with us for the purposes of your direct care. Your data is stored and sent securely using industry best practices. Only data that is necessary to provide you with care is collected.

Tutorials

Please see the videos below that will hopefully help you to navigate using Anima. If you continue to struggle, please call our reception team who will be happy to help.

How to create an account in Anima

How to add a dependent in Anima

 

How to submit a medical request

 

Booking appointments in Anima

 

Anima Privacy Policy

For patients whose GP practice uses Anima to manage and process online consultations, Anima acts as a ‘data processor’ on behalf of your GP practice. This means that we only process personal data to the extent that is required for your GP practice to provide you with the care that you need. When you submit a request through Anima, your personal data is not shared with any third parties, nor are you subject to any advertising when using Anima.

Some clauses in our privacy policy only apply to users of our website, and this is so we can account for advertising services and cookies that may be present in users’ browsers.

Anima is certified to NHS and UK government standards for data security and information governance: all data processed through Anima is secure (encrypted) both in transit (when it is sent) and at rest (when it is received), and all data is stored in the UK. No patient data is shared outside the UK.