Repeat Prescriptions


Please allow 3 full working days for prescriptions to be processed and remember to take weekends and bank holidays into account

There is no need to call the dispensary to confirm whether your prescription is ready to collect, providing you have allowed the full 72 working hours before collection. Managed repeats (Diary Prescriptions) will be ready to collect 28 days after your previous collection.

We do not accept repeat prescription requests over the phone.

Ordering a Repeat Prescription

When you order a prescription online, you can have it sent electronically to a pharmacy of your choice. This is called a nomination.

Learn how to nominate a pharmacy

The NHS App

Order repeat prescriptions via the NHS App or NHS website, and have them sent to a pharmacy of your choice.

Learn more about the NHS App

Use Online Services

The easiest way to order your prescription is by using our online services.

Learn more about online services or log into your account

Problems ordering your prescription online?

Use the SystmOnline Support Centre before you call us.

Manual Ordering of Repeat Prescriptions

You can drop in your repeat slip at the Practice, there is a post box located at the front of the surgery.

For our dispensing patients we currently operate a managed repeat system (Diary System) at both Hadleigh and Boxford for regular repeats.  If you would like more information, please speak to one of the dispensers. 


Patients living in Hadleigh cannot have their medication dispensed by the Dispensary inside the practice or at Boxford Surgery. These patients may use any pharmacy of their choice. These prescriptions will be sent electronically to your chosen pharmacy.

Patients who live more than one mile from the centre of Haldiegh can have their prescriptions dispensed by either the dispensary located in the Hadleigh or Boxford Surgery.

Patients living in Hadleigh itself have their prescriptions dispensed at any Pharmacy of their choice.

Please do allow 72 working hours for your prescription to be processed by the practice prescription clerks.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner, clinical pharmacist or practice nurse at least once a year to review your regular medications. We will contact you to schedule an appointment, please ensure you attend to avoid unnecessary delays to further prescriptions.

More Information About Prescriptions