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Appointments
Appointments may be booked via Anima on the day from 4am.
When you telephone the surgery for an appointment the Care Navigators may ask you for some information about the reason for your call, please cooperate with the team so that we can help get you right clinical support as quickly and safely as possible.
For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
Book an Appointment
Change or Cancel an Appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
Ways to cancel
- Telephone us on 01473 822 961.
- Cancel using our online services
- Cancel through the NHS App
Out of Hours
Evening and Weekend Appointments (Enhanced Access)
Evening and weekend appointments are available at an NHS service nearby. Appointments can be made until 8pm on weekdays and between 9am and 5pm on Saturdays.
You will be able to discuss your health concern with a GP, nurse or other health professional and also make routine appointments for vaccinations, health checks and screenings.
Book with the reception team.
Visit the NHS Suffolk and North East Essex website to learn more about the different health care professionals working in GP surgeries.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Chaperones
You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish.