Use of Heidi AI in Patient Consultations Policy

Introduction

At Hadleigh Health Centre, we are committed to delivering the best possible care to our patients. To improve the efficiency of our consultations, clinicians may use Heidi Health AI Scribe tool during your appointment. You must give your consent before the clinicians use the tool. This page provides information about what Heidi Health AI Scribe is and how your consent is managed.

What is Heidi AI?

Heidi Health AI Scribe is an advanced, secure digital assistant designed to support clinicians during consultations. AI stands for artificial intelligence. It uses artificial intelligence to document medical notes, ensuring your clinician can focus on actively listening to your concerns and delivering personalised care, rather than spending time manually recording the notes. Clinicians review and approve the notes that have been captured prior to adding to the patient record.

What are the benefits of Heidi AI?

• Improved interaction: Allows clinicians to focus solely on the patient during the consultation.
• Accurate documentation: Helps create precise, clear, and detailed medical notes for the patient record.
• Time efficiency: Streamlines administrative tasks, giving clinicians more time to spend with their patients.

Do I have to give my consent?

Your privacy and comfort are our top priorities. Heidi Health AI Scribe only processes information discussed during your appointment and operates within strict privacy and data protection regulations. Before using Heidi Health AI Scribe, your clinician will explain its role and seek your verbal consent. You have the right to decline its use at any time.

• Data security: Heidi Health AI Scribe complies with UK data protection laws, including GDPR, ensuring that your information is handled securely and confidentially.
• Your control: If you prefer not to have Heidi Health AI Scribe involved, please do let your clinician know. This will not affect the quality of care you receive.

Do you store recordings of my appointment?

Conversations are transcribed simultaneously while they happen, meaning no recordings are ever stored. Notes that a clinician saves from the appointment will be added to your Electronic Health Record in our Practice Management System, as standard.

Data, privacy and GDPR

For further information about how Hadleigh Health Centre uses and stores your data, please see our Privacy and GDPR policies.

Data Protection Officer: The Heidi Health Data Protection Impact Assessment has been reviewed and approved by the Suffolk and North East Essex Integrated Care Board Data Protection Officer.

For more information

Speak to your clinician, or visit the Heidi AI UK website.